Welcome to the payment guide of our wine coolers. Here you can find the information about payment and delivery conditions. In case of questions and doubts, contact our customer service team, we would be happy to help you! On Winestoragecompany.co.uk you can find wine coolers of famous brand such as mQuvée and Cavin, and we provide a qualified service net and a long experience in the field, as well. If you can not find what you are looking for, get in contact with us, we will be able to assist you giving you solutons to your questions!
Responsible for payment
When you click “send order” in our checkout your purchase is finalized and you will have a payment responsibility for the specific order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. We reserve the right to have products selling out of stock, if you order is affected we will contact you by email immediately.
All the prices we display include VAT and shipping (orders over £100) within Mainland England and Wales. For more info regarding deliveries please contact our custom service team.
Payment in advance
You can choose to pay in advance before your order is delivered. We will send you an email confirmation with instructions on how to pay into our bank account. Your order will be dispatched as soon as we receive your cleared payment. This will normally show in our account within 2-3 bank days. When the order is sent, you will receive an invoice for accounting purposes.
Payment by card
When paying by card, the total sum of your order will be reserved directly on your card upon the placement of your order. The amount will be withdrawn from your card within 30 days after placing the order. If you do not require your order to be delivered within 30 days and do not want your card to be debited before your order has been delivered, we kindly ask you to select another payment method.
In partnership with Klarna we offer the following payment methods whereby the payment is made directly to Klarna:
PayLater: A payment period of 14 days from when the order is shipped. No invoice administration fee is added. A credit check is conducted so that a credit note can be issued.
PayOverTime: The amount is paid off in installments over an agreed period of time. A credit check is conducted so that a credit note can be issued.
You can find further information about Klarna’s terms here.
We offer free and quick deliveries as well as carry in service through our logistic partner XPO. Normal delivery time is 1-3 working days (for carry-in services, 1-5 days). All orders for mainland England and Wales are delivered by XPO from our UK warehouse. Only in the case of not having the product in stock in the UK we will deliver from our main warehouse in Sweden using DHL. Smaller wine coolers (up to 31,5 kg) will be delivered to the nearest post office with DHL.
XPO or DHL will contact the customer to decide a convenient time and day for your delivery. When adjusting/changing delivery address we charge a fee of 20 £.
For all deliveries with XPO we provide an optional carry in service.
Price on application
We offer FREE delivery to standard areas. If your post code is among the following: IV40+, KW16+, PA20+, PH41-44, all offshore Islands, Northern Ireland or ROI - we will add a delivery fee to your order. Please contact us by e-mail firstname.lastname@example.org or by phone 012 76 90 50 35 to check the possibility and fee for your delivery.
The delivery time may vary for different products and if the product is in stock, a delivery time of 2-5 days from receipt of order and approval of payment applies. Remember to check the goods when they arrive! Visible damage should be reported directly to the driver and hidden damage reported within 7 days after receiving the shipment. Please always receive the goods yourself, so that they are not waiting for a long time without being checked. We can do nothing to remedy shipping damage filed later than 7 days. All electrical devices are delivered with a fused UK-adapter (three-pin-plug).
*If you do not receive or pick up your package within 14 days, a fee for uncollected parcels applies. The fee is as follows:
Wine coolers and wine cabinets - £90
Other products - £20
RIGHT OF REVOCATION
All returns will be sent to The NX Group. When purchasing a product from us, you always have the right to change your mind within 14 days. This means in simple terms that you are able to cancel your purchase within 14 days from the date you received the product. The product does not need to be returned to us within the 14 days, but you need to notify us within 14 days. This is done most easily by email. The repayment of your paid sum (in full, including shipping & handling fee) will be returned to you as soon as possible.
The legal requirement is 30 days from the date we receive the returned products, but this is of course always sent faster.
To get a full refund of the order value upon exercise of the right to return, the goods must be in the so-called essentially unchanged condition. If you wish to get full value return for your purchase the product has to be in original condition, meaning that it cannot have been used. If the product has been switched on and used there might be a value decrease of the product when returned. The potential value decrease of the unit is determined on a case-to-case basis. The value is mainly determined by the retail value of the unit on a second hand market.
When exercising the right of withdrawal you are responsible for return shipping. Please feel free to contact us in advance to find out what the return shipping for your product is.
1. What do we store and how do we use it?
Lindström & Sondén AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data by three reasons.
A. To be able to complete purchases.
B. Through contact with our customer relations team.
C. Through our loyalty program.
This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see Attachment 1 for detailed information about the information gathered. In addition to data collection, when you browse our websites, we automatically receive your computer’s internet protocol (IP) address in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.
2. On what basis are you storing my personal data?
The European union has set up a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for certain types of activities related to your communication with us.
3. How do you get my consent?
The information collected when placing an order is based on legal requirements. When you provide your personal information by applying to our loyalty program or contacting our customer service team, we imply that your consent of us collecting it and using it for that specific reason only.
4. How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or LSbolagen, Havsbadsvägen 1, 262 63 Ängelholm (SWEDEN).
The same goes for any matter regarding transfers of your personal information to other companies.
In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Personal data is not transferred to third parties except for:
Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires this, for example, to authorities for the purpose of tracking criminal activities and protecting public security.
Authorized partners which need the specific information in order to complete your purchase. This is:
Logistic partners for delivery
Payment partners for payment
IT-partners that we need to run our services, such as hosting partners, customer service softwares.
CLAIMS AND WARRANTY
All products purchased at winestoragecompany.co.uk carry a 1-year warranty with a service coverage included. If the fault with your product occurs within its guarantee period we will offer you a prompt repair service or a new unit depending on your specific case.
If you have problems with your product outside the warranty period, we will help you contact the vendor, free of charge. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
NB. If you fit an external plinth to any products that you purchase from us, it must be possible to remove the plinth. In the event of a return, the customer is responsible for all additional costs incurred as a result of changes made to the product by the customer.
In case of shipping damage or product defects, please contact us at firstname.lastname@example.org or call our customer service at 012 76 90 50 35.